Posts Tagged complaint

Treat the Customer Special

Customer complaints

When you are part of the Customer service department, we can’t avoid entertaining those difficult customers. They are customers that act arrogant when having complaints because they felt disappointed for the products or services they bought. We can’t avoid this situation it really happens.

As customer service agents don’t put your self down when you encounter this situation, it is just part of a job. Mostly the main reasons what the customer complaints about that they are feeling wrong and not satisfied to the products or services. If the customer approaches you personally and looks angry, do not show that you are not interested. It is a good idea that to treat him or her special and show that they are important.

Some of the customers are lack of understanding. For example the customers will going to have a complaint, and act they will act better than you but they don’t realize that they are wrong. The customers sometimes misinterpret situations but don’t act that you going to have a fight with him or her. Stay cool and smile! Treat them special. Let them explain for what they have experience wrong. Just say it is okay we understand.

Most of this situation happened. If ever you experience this situation be patience enough on them. Make the situation calm and explain understandable to them. Treat the customer’s special, so that they will impress and continue to support your products and services.


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How to write a complaint letter?

complaint letter

Here are guidelines to be considered to make a complaint letter especially for serious complaints.

When writing a complaint letter should be in a business letter format. You can type it and even handwritten but be sure your work it is neat and clean. Write your name, address, home and phone numbers and email address. State exactly the product or service problem. Explain it briefly and direct to the point so that the readers can understood quickly. Show respect and don’t get irritated or express any emotion in writing a complaint letter so that the reader responds positively and willing to help. Include any relevant details about the issues such as the name of the product, the date and time of purchase, location and the product or service information such as serial number, model number, price etc.

Send the complaint letter, addressed to the customer service or head office.

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