Customer satisfaction is what any business and establishments were aiming for. It is where when the customer leave with a smile on their face and a contentment on their eyes. The question there is how can the consumers be satisfied on the product and service? That question is suppossedly the prime question any business should always consider but sometimes disregarded due to lots of things to consider in keeping up the business.
The following were some tips on gaining the customer satisfaction.
-
Keep promises. Never make false promises to your customers, surely you won’t want just a one time customer.
-
Be willing to help. Being approachable gives an impression to the customers that you are more than willing to help if they needed one.
-
Inspire confidence. Show to your customers that you are confident of your product enough to solve any issues and problems that may arise.
-
Treat customers as individual. Every customer has different point of issues, problems and thoughts about your product and service.
-
Make it easy for customer to do business with you.
-
Physical aspects of product or service should give favorable impression.
-
Listen with sincerity. Listening intently to what customers has to say means you are sincere in dealing with them.
-
Always be polite. A greetings, thank you and sorry tells them that they are appreciated and of importance to you.
-
Exceed customers expectation.
You can think of other tips while the business is on progress. Getting the suggestion and feedbacks of consumer are a great help to find out how to satisfy them through knowing their needs and concerns of about the products and service. It would keep them coming back to you and would keep giving life to your business.
Consumer Advocacy 